MMP Consultancy are working with a fantastic organisation to recruit a Complaints Team Leader to join them on a temporary contract based in South East London. Salary Equivalent: 48,314 Per AnnumPlease note, this position offers Hybrid working. Responsibilities:Lead the Complaints team, supervising the day-to-day operations of the team and acting as the line manager for the Officers.To lead day-to-day engagement with the Housing Ombudsman''s ServiceTo impartially investigate, and resolve complaints received, in accordance with our internal policies, procedures, and regulatory obligations.Assist services to resolve issues and promote shared learning, leading to service improvements.Ensure the client meets its statutory obligations in handling complaints and that the Housing Ombudsman Complaint Handling Code is adhered to.To embody values of customer at the heart, appreciating difference, responsible and accountable, and empowering peopleConsistently and impartially apply the clients'' complaints policies and procedures and maintain comprehensive knowledge of other internal policies and procedures, as well as industry guidance and best practices as required to investigate and resolve complaints.Exercise good judgement and reliably seek advice from colleagues in cases of uncertainty.Manage the caseload of the complaints team, assigning some cases to the Complaint Investigation officers, and taking responsibility for others, as required. Utilising all available systems and ..... full job details .....