Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as an

Assistant Reservations Manager . This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our

fabulous benefits

you will enjoy as an

Assistant Reservations Manager

are:

Annual earnings up to £42,000.00 (£38,500.00 base salary + non-contractual tronc)Pension scheme with company contributions50% discount in all our restaurants and Spas across our propertiesTeam member and Friends and Family rates across our propertiesComplimentary stay after passing probationExtensive discounts on our benefits platformAccess to private medical insuranceSupport through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can beInterest free season ticket loanEmployee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeingBike to work schemeRecommend a Friend incentiveComplimentary laundryFree meals on dutyOpportunity to join our taskforces to contribute to the business focuses, community and environmentEmployee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

Assistant Reservations Manager , to join our

Central Reservations

Department

on a

permanent

basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As an

Assistant Reservations Manager,

your main duties and expectations for the role will include:Support the Central Reservations Manager in leading and supervising a centralized reservations team handling bookings and enquiries for three hotels and apartment properties, including FandB and spa services.Assist with the preparation and management of team rotas and resource allocation (including holiday cover) to ensure effective coverage during peak and off-peak period.Monitor the distribution of incoming workload - including reservation calls, emails, and online enquiries - ensuring prompt response times and booking conversions.Maintain in-depth knowledge of each propertys unique character, history, room types, facilities, outlets, packages, and promotions as well as property specific policies and procedures.Support the delivery of product knowledge to team members, ensuring they have in-depth knowledge or each property (room types, facilities, services etc) including property specific policies and procedures.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

We areBest Employer for 2021 at Springboards Excellence AwardsOne of the happiest hotels in LondonEarth Check Silver Certified2 rosettesHoteliers Charter ApprovedPreferred Hotels and Resorts memberTop 100 in the Sunday Times Best Places to Work 2025

We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this

Assistant Reservations Manager

role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK

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