BT Customer Service AdvisorLocation: BelfastHours: Full-time (37.5 hours per week)Starting Pay Rate: 13.42 per hourContract: Temporary with career progression opportunitiesDifferent shift pattern options are available.Join BT and Make a DifferenceBT is the UK''s largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire and Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.Your Role as a 999 Call HandlerAs a Customer Service Advisor, your key responsibility is to quickly assess the caller''s situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.This is not an ordinary call handler role-you''ll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.Comprehensive Training and Career GrowthBT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues.As part of BT Voice Services, you''ll have the opportunity to develop multi-skilled ..... full job details .....