OverviewAn exciting opportunity has arisen to build your software/applications knowledge and experience, working with staff in schools and other services across the whole council. Based in Fairfield House as part of the Business Applications Team within Corporate Resources, you will provide support for staff utilising several Council systems and applications including SEEMiS, Groupcall, Parents Portal and the potential future delivery of a client transport system.

You will provide day to day support to users and advise on associated business processes. You will support the implementation, operation and ongoing development of these systems/applications (this does not include the support of digital hardware and infrastructure) and support any relevant projects. You will deliver training to system users as required and ensure that any required periodic processing and production of reports is completed accurately and according to timetables.

Responsibilities

Provide day-to-day support to staff using SEEMiS, Groupcall, Parents Portal and other Council systems.

Advise on business processes and support the implementation, operation and ongoing development of these systems/applications.

Support relevant projects and deliver training to system users as required.

Ensure periodic processing and production of reports is completed accurately and on schedule.

QualificationsEssential:

Educated to SVQ level 3 or in a relevant subject (e.g., HNC Information Technology, Information Management, Business Information Systems) or evidence of equivalent competency, with numeracy and literacy at Higher Grade.

Experience

Evidence of advanced MS Excel skills.

Evidence developed interpersonal skills to agree and implement changes in procedures.

An understanding of the relevant legislation associated with the retention of information.

Desirable:

Evidence of the ability to produce and manipulate data for a variety of uses using various query and reporting tools; previous systems administration experience including the provision of helpdesk service to colleagues and other stakeholders; experience in the delivery of staff training; experience in the design and production of training/procedural/guidance documentation.

Details

Closing date: Sunday 28 September 2025

Interview date: Tuesday 7 October 2025

Job Title: Application Support Officer

Directorate: Place

Location: Fairfield House

Contract: Permanent

Hours: 36 hours per week

Working pattern: Monday - Friday

Weeks per year: 52

Additional InformationPlease note that it is Midlothian Council policy that successful applicants will be appointed to the first point on the salary scale. Based on 36 hours over 52 weeks per year, the minimum actual salary for this position is £30,243.53 per annum.

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you. Disclosure Scotland certificates are issued with timelines; you will be notified by email when your certificate is available to view. It is only viewable for 14 days from the first day you have viewed the certificate. If you do not grant access to Midlothian Council to view before access is removed, a further application may be generated at additional cost.

Additional NotesIf you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email the Recruitment Team with the post reference number.

Midlothian Council is undergoing transformation and may reassign internal candidates. If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care-experienced young person who has previously been looked after, you are eligible for a guaranteed interview if you meet the essential criteria for the post.

#J-18808-Ljbffr