Business Unit: COO, Customer SupportSalary range: £26,400 - £33,000 per annum DOE + benefitsLocation: UK Hybrid with occasional travel to hubContract type: Permanent, Full Time Our Team Fraud Operations brings together operational areas who delightfully support customers in their moment of needs This could range from speaking to a customer about an interrupted transaction to a customer who has been the victim of a complex scam. The Team Manager role is critical not only supporting colleagues to be the best they can be but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that Fraud Operations do, and we are continually looking for ways to improve this experience through continuous improvements and customer journeys. What you''ll be doing Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy. Leading and promoting a Continuous Improvement culture to increase operational effectiveness. Understanding and meeting the needs of customers and ensuring team focus is on the customer outcomes in all aspects of processing. Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained. Coaching and developing staff to drive forward our operational excellence agenda. Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and ..... full job details .....