Business Unit: COO, Fraud OperationsCareer Direction: Keeping Us Safe Role Focus: Risk Peer Group: Leaders and Analysts (B)Salary range: £26,400 - £39,600 per annumLocation: UK Hybrid with occasional travel to hub Our Team This is an exciting opportunity to join our Fraud and Disputes processing team as a Team Manager. The Team Manager will lead a team of subject matter experts in the end-to-end processing of plastic fraud and dispute files. We are looking for people who have an eye for detail and a curiosity to match. You''ll form part of a wider leadership team within first line Fraud Operations, with a focus on keeping us safe from risk. What you''ll be doing Managing a team who are responsible for processing all plastics claims of fraud and disputes. Ensuring all internal and external service levels are achieved. Managing colleague quality outcomes, helping to ensure key controls are maintained and that our colleagues are set up for success through coaching and development. Understanding and meeting the needs of customers and ensuring team focus is on the customer outcomes in all aspects of processing. Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy. Dealing with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working. Leading and improving on the Continuous Improvement culture and support team members in owning local continuous improvement ..... full job details .....