IT Support & Infrastructure Analyst - -35,000 - -45,000 (depending on experience) - On-Site (FTC)

Overview

We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely.
Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives.
________________________________________
Skills & Experience
* Strong background in IT support, with 5+ years'' experience, including time spent in a 2nd Line Support / Service Desk environment
* Experience working within a professional services or corporate environment, supporting a user base with high service expectations
* Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations
* Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server)
* Knowledge of Active Directory, permissions, and user account administration
* Excellent troubleshooting skills with a structured, analytical approach
* Ability to manage a varied workload and prioritise effectively
* Flexible and adaptable, with a proactive approach to meeting deadlines
* Comfortable working both independently and within a collaborative team
* Strong communication skills with both technical and non-technical stakeholders
* Customer-focused mindset with a positive, solutions-driven attitude
* Willingness to work in an on-site environment, collaborating closely with end users and internal teams
* Availability for occasional travel as required by the role
* Willingness to undergo security and background screening in line with business requirements
Education
* A solid educational background, including at least five GCSEs (or equivalent), including Maths and English
________________________________________
Key Responsibilities
This is a broad role covering support, administration, and continuous improvement across the IT estate.
Support & Service Delivery
* Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside
* Operate at a 2nd line level, taking ownership of more complex technical issues and escalations
* Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint)
* Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments
* Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune
________________________________________
Applications & Platforms
* Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms)
* Provide support for key applications, including:
o Print management solutions (Uniflow, FlowMatrix)
o Email security platforms (Mimecast)
o Secure file transfer solutions (Egress)
________________________________________
Security & Access Management
* Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator
* Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony)
* Contribute to security monitoring, incident response, and remediation activities
________________________________________
Infrastructure & Networking
* Assist with the administration of firewalls, particularly Cisco Meraki
* Support and maintain network infrastructure, including switches and wireless access points
* Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime
________________________________________
Projects & Continuous Improvement
* Support delivery of IT infrastructure and system improvement projects
* Identify opportunities to enhance systems, processes, and user experience
* Produce and maintain technical documentation and knowledge base materials
________________________________________
Compliance & Security
* Ensure IT practices align with Cyber Essentials and ISO27001 standards
* Assist with internal and external audits
* Support reporting and investigation of information security incidents
________________________________________
Personal Attributes
* Friendly and approachable with a strong service ethic
* Well-organised with excellent attention to detail
* Reliable and accountable, with a sense of ownership
* Enthusiastic and keen to continuously develop
________________________________________
________________________________________
Adecco is acting as an Employment Agency. We are proud to be an equal opportunities employer. We are on the client''s supplier list for this role.
________________________________________
Keywords
IT Support, Infrastructure Support, 2nd Line Support, Service Desk, Microsoft 365, Office 365, Windows 11, Windows Server 2019, Windows Server 2022, Active Directory, Azure AD, Intune, Endpoint Management, iManage, Document Management System (DMS), NetDocuments, SharePoint, Mimecast, Egress, Uniflow, FlowMatrix, Cisco Meraki, Networking, Firewalls, Wi-Fi, Switches, MFA, Cisco DUO, Microsoft Authenticator, SASE, Check Point Harmony, Cyber Essentials, ISO27001, IT Infrastructure, Troubleshooting, End User Support, RMM Tools, Professional Services IT