We''re looking for an IT Service Desk Administrator to join our Technology Team. In this role, you''ll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You''ll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you''re a detail-oriented problem-solver with a passion for customer service, we''d love to hear from you About the role As our IT Administrator you ll be part of our Technology Team and will provide administrative support for our technology service desk team. You ll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times What you ll do Issue IT equipment for new starters and managing returned equipment for leavers Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk Basic IT support using the knowledge base to guide users to resolve their own issues. Ensure that support issues are kept up to date and have sufficient detail Provide support for our video conferencing equipment and meeting rooms What you ll bring Previous experience of working in an administration role, preferably as part of an IT team A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with ..... full job details .....