Contract: 6 months Rate: £600 per day Location: Hybrid - London/Hampshire Travel: Must be available to travel to office 2 days per week if required, with occasional European travel The Opportunity We are seeking an experienced IT Service Design Consultant to support a critical service transformation programme within a complex enterprise environment. The role will focus on stabilising a high-incident IT service estate through immediate operational improvements, while designing and implementing a practical future-state service model. This is a hands-on delivery role requiring both strategic service design expertise and practical implementation experience. Key Responsibilities Design and implement robust IT service operating models Translate business and technical requirements into scalable service frameworks Lead IT Service Management design activities across service transition and operational readiness Build service blueprints and process models aligned to business needs Assess current service gaps and identify pragmatic improvement opportunities Improve incident, problem and change management processes Define service level expectations and operational governance frameworks Support service transition into live operational environments Collaborate with infrastructure, operations and business stakeholders Drive continuous service improvement initiatives Required Experience Proven experience as an IT Service Design Consultant, ITSM Consultant, or similar service ..... full job details .....