Job Title: Customer Service Assistant
Location: Letchworth Garden City
Salary: £12.74 per hour
Contract Type: Temporary, Full-Time
 
About the Role
We are seeking a Temporary Customer Service Assistant to join their team in Letchworth Garden City. This is a full-time role, with the requirement to work from the office five days per week.
 
As a Customer Service Assistant, you will be the first point of contact for members of the public, delivering a high standard of service across a wide range of council enquiries. You will be expected to resolve customer issues efficiently, track enquiries through to resolution, and provide accurate information in a professional and courteous manner.
 
Key Responsibilities

• Deliver high-quality customer service via telephone and digital systems.
• Handle and resolve enquiries at the first point of contact wherever possible, ensuring customer satisfaction.
• Maintain up-to-date knowledge of services and procedures to provide accurate information.
• Use a range of systems effectively, including Microsoft Excel, Word, Outlook, the CRM, telephony and switchboard systems, and the website/intranet.
• Support the wider Customer Service Centre (CSC) team by contributing ideas, suggestions, and constructive feedback to improve service delivery.
• Adapt to changing work patterns and undertake additional duties relevant to the role and grade as required.

• Previous experience in a customer service role, particularly handling enquiries via telephone, is essential.
• Confident and capable in the use of multiple IT systems and applications.
• Strong communication skills and a customer-focused approach.
• Ability to manage and resolve issues proactively, maintaining a professional and positive attitude.
• Flexible, adaptable, and able to work well within a team environment.