Essential Skills:All round IT Technical Manager with at least 3 years’ experience in a similar role supporting 6000+ staff, managing a global technical team (30+), and experience of working in an international business.Minimum of 5 years’ experience in a fast-paced end-user IT support environment.Hands-on experience of managing a helpdesk environment, including call allocations, queue management, problem determination and prioritization, escalations, general user support, etc.Delivering a quality IT experience in line with ITIL best practice, and enhancing the functionality of an ITSM tool (experience of Freshservice is desirable but not essential).Demonstrable experience of developing IT processes, workflows, and automation.Proven track record of stakeholder management.Effective project and time management skills.

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