IT Helpdesk Support Technician - Leeds - New! (REFGJ35)A trusted Managed Service Provider (MSP) supporting businesses and charities across the North is looking for a customer-focused IT Helpdesk Technician to join their growing team.

Responsibilities

Act as the first line of support for a wide range of technical issues

Troubleshoot Windows 10/11, Microsoft 365, SharePoint, and Active Directory

Resolve tickets via phone, email, and remote tools

Occasionally support on-site visits and assist with infrastructure projects

Maintain documentation and contribute to proactive maintenance

Key Technologies and Skills

Previous 1st or 2nd line support experience

Hands-on with Microsoft 365, Windows OS, SharePoint (essential), and AD

Confident communicator who can translate tech into plain English

Experience with remote support/ticketing systems

Bonus: networking basics (DNS, DHCP, TCP/IP), MSP background, certifications

Why Join the company?

Collaborative, close-knit team culture

Opportunities to gain Microsoft certifications

Broad tech exposure across sectors

Grow with a respected and ambitious MSP

Ready to grow your IT support career in a supportive environment? Apply now or message the recruiter directly to learn more.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Other, and Engineering

Industries

Software Development, IT System Custom Software Development, and IT Services and IT Consulting

#J-18808-Ljbffr