Overview

Addison Lee is hiring for a Key Account Manager. This is a commercial role within the business that requires you to develop new sales opportunities within an existing client base. You will be a relationship builder and a problem solver who takes responsibility for your customers. As a Key Account Manager you will identify revenue opportunities to deliver account growth via a well-developed pipeline. You will demonstrate exceptional sales and account-handling skills to ensure clients have the best business experience. Your responsibilities involve all aspects of the client relationship and account performance and carry accountability to upsell / cross-sell Addison Lee products.Location: This role is based at our head office in Paddington. Reporting to: Sales Manager - Key Accounts.

About Us

Addison Lee - Giving London Life a Lift. Since 1975, Addison Lee has been at the heart of London''s transport network, delivering safe, stylish, and reliable journeys. As the capital''s leading passenger car, courier, and black taxi service, we set industry standards. Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We combine cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.

Main Accountabilities

Plan, prioritise and manage activities to achieve sales/revenue and retention targets.Develop, agree and implement sales development plans for a specific number of accounts to maximise profits.Maintain, develop and foster effective relationships and performance management across all relevant levels of account organisations.Ensure all account information such as contract data, spend and profitability is maintained.Ensure contracts are entered into and maintained in a timely and profitable manner.Develop client accounts for sales and profitability.Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of current and potential business needs; aim to increase share of account wallet.Ensure client expectations are met, coordinating resolution of any escalation of service issues and system service failures.

Key Stakeholders

All client stakeholders – typically Travel Managers, Procurement Managers, Finance Directors, CSR/ESG leads, etc.All employees and managers across the business, in particular Client Services, Commercial Finance, Operations, Legal / Risk and Compliance.

Requirements

Highly commercial; self-starting with the drive to increase sales and profitability.Excellent relationship skills; the ability to interact at all levels.Ability to work independently and on own initiative but also able to work collaboratively in a matrix organisation.Quick learner and able to rapidly grasp complex solutions/concepts and take clients on a journey to meet their qualified needs.An ability to communicate, negotiate and influence effectively.Systematic and logical approach to problem solving and a capacity to work around problems.Good organisational skills and the ability to prioritise workload accordingly.Tenacious, resilient and able to adapt to a fast-changing environment.Highly numerate and adept at analysing and manipulating data to build strong and persuasive selling messages.Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business.Experience within the Travel Industry desirable but not essential.

Benefits

As well as a salary of up to £42,000 + commission, benefits include Life Insurance (Death in Service), 2 days paid volunteering leave per year, Private Medical Insurance and Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway, support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee is a Disability Confident employer; we are committed to employing, keeping and developing the abilities of disabled staff.

Seniority level

Entry levelEmployment type

Full-timeJob function

Sales and Business DevelopmentIndustries

Non-profit Organizations and Primary and Secondary Education

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