Service Desk Manager/ Service Desk Team Lead wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI s as well as resource management, handling escalations. As Service Desk Manager/ Service Desk Team Lead you should have excellent communication skills to handle stakeholder management / 3rd party interaction. If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process and procedures then you will have a huge advantage! We are only interested in Service Desk Manager/ Service Desk Team Lead who are keen to progress themselves This is an ideal opportunity to break into Operations Management! Apply Now! We need to move ..... full job details .....