Service Desk Analyst - -30,000 per annum - Leeds

Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years.

Key Responsibilities:

• Providing support to internal staff via Service Desk portal & telephone.
• Accurate logging of incidents and service requests in the IT Service Management system.
• Diagnosing and resolving technical issues using remote support tools.
• Troubleshoot workstation, laptop, mobile phone, and printer issues.
• Providing clear communication on the status of requests to the requester.
• Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system.
• Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met.
• Escalating issues that may impact service delivery to management.
• Building new laptop and desktop workstations.
• Desk deployments and moves.
• Executing the employee joiner, leaver, and transfers processes.
• Identifying required software updates and coordinating the packaging, testing and deployment of updates.
• Writing and updating technical and process documentation.

Requirements:

• Strong knowledge of Microsoft based operating systems.
• Networking Experience (LAN, WAN, Wi-Fi) desirable.
• Experience troubleshooting Microsoft Office.
• Remote Access tools such as TeamViewer.
• Good understanding of PC hardware and software set-up and configuration
• Knowledge of HP Printers.
• Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential.

How to Apply:

If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn

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