Join Our Team as a Customer Service Representative!

Location: Newbury, West Berkshire

Contract Type: Temporary to Permanent

Hourly Pay: -13.50 per hour

Are you a customer-focused professional with a passion for providing exceptional service? Do you thrive in a dynamic environment where your skills can shine? If so, we have an exciting opportunity for you!

As a Customer Service Representative, you will play a pivotal role in ensuring our clients receive the highest level of support. You''ll be the friendly voice our customers can rely on, making a real difference in their experience with our organisation.

Key Responsibilities:

• Process repair and work orders, including managing loaner equipment
• Arrange returns and collections, ensuring accurate proof of delivery and pricing requests
• Handle incoming emails and calls with professionalism and enthusiasm
• Proactively communicate with both internal and external customers
• Investigate and resolve invoice disputes efficiently
• Log issues and follow up on resolutions, ensuring customers are kept informed
• Collaborate with colleagues to prioritise tasks and streamline processes
• Mentor and support junior customer service representatives

What We''re Looking For:

Experience/Skills:

• Previous experience in technical customer service, order management, or contact centre roles
• Proven ability to build strong relationships with customers and colleagues
• Excellent communication skills, both verbal and written
• Advanced knowledge of MS Excel, MS Outlook, MS Word, and ERP systems
• Ability to handle difficult situations independently and calmly
• Strong customer focus with a positive, can-do attitude
• Ability to work under pressure while maintaining effective communication
• Proven problem-solving skills and the ability to prioritise workload
• A collaborative spirit with a drive for high-performance standards
• Integrity and the willingness to take the initiative in process improvements

Ready to take the next step in your career? If you''re excited about making a difference and providing top-notch customer service, we want to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.