Overview

Job Title: Property Services PlannerContract Type: PermanentSalary: £33,185.24Working Hours: 35 hours per weekWorking Pattern: Monday to Friday/HybridLocation: Arlington, CamdenIf you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so apply even if you don’t meet all essential criteria on the job description.

The difference you will make

You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. You will support your team leaders, managers and operational teams to achieve KPI’s. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.

About You

We are looking for someone with:Good level IT skills and literacyGood communication skills, both oral and writtenSelf-motivated, resilient, assertive and confidentProven experience of excellent customer service skillsExcellent time management, planning and organisational skills

Role Responsibilities

Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.Work as part of a high performing team and ensure your actions support the team’s success.Answer phones, emails, CRM cases, schedule appointments and input data into the system.Maintain all tasks including raising jobs, requisitions, follow-on works, subcontractor works; ensure records are up to date (job details, appointments, statuses, times, dates, costs).Ensure operatives are working efficiently and workload is maintained in line with WIPs (Works in progress).Phone residents to gain access for works.Work with emergency appointments and resolve scheduling conflicts.Ensure subcontractors complete jobs on time and submit paperwork for supervisor review and contractor payment.Escalate issues to the relevant surveyor/manager.Maintain a first-time-fix approach and assist operatives/supervisors/surveyors.Assist in investigations of complaints and expressions of dissatisfaction with the service.Maintain the team inbox and CRM cases; update the system with relevant information.Carry out other administrative duties to support Property Services and liaise with other departments as necessary.Any other reasonable duties to support service delivery.

Person specification

Essential – Knowledge, Skills and ExperienceGood level IT skills and literacyGood communication skills, both oral and writtenSelf-motivated, resilient, assertive and confidentProven experience of excellent customer service skillsExcellent time management, planning and organisational skillsAbility to work under pressure in a fast-paced environmentA passion for delivering excellent customer serviceStrong customer experience ethosAble to work alone or as part of a team, demonstrates company values e.g. customer first

DesirableExperience of working in the Housing/Property sectorExperience using Dynamic Scheduling systemExperience using Job Management Software

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Non-profit Organizations

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

About Riverside Property Services

Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. The team handles repairs, servicing, voids and planned maintenance via in-house and contractor resources, including statutory and regulatory compliance checks. The planning team in Camden and Dartford provides support across the property services delivery model, scheduling work and ensuring timely completion and proper allocation of works orders.

Working with us, you’ll enjoy:Competitive pay and generous pension28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefits

Role status and location notes and other posting remnants have been omitted to keep the description focused on the role and requirements.

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