OverviewOur Global Enterprise client is looking for an IT Service Team Leader, delivering services for a large public sector customer. The role will be on a fixed term contract for an initial 6-month period with likely extension. The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.

Start Date:

ASAP

Duration:

135 days (initially)

Pay Rate:

£29-34 per hour (PLEASE NOTE: Employer NI is paid for by the client)

Total Daily Earnings:

£32-£37 per hour (includes rolled up holiday)

IR35 Status:

Inside

Location:

Bristol

Note:

Active SC Clearance is highly desirable.

Responsibilities

Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s).

Lead Daily calls with support team to ensure issues are identified and managed appropriately.

Engage with service managers and customer stakeholders to ensure service is running smoothly.

Use reporting to understand data and performance indicators to drive service improvement.

Use data and key relationships to forecast future resource requirements.

Work with client to ensure resource and skill levels are fit for purpose.

Work with the service delivery lead, other service team leaders and internal operational teams.

Identify, record, and manage issues to improve processes and service.

Manage escalations and engage appropriate teams through to successful resolution.

Manage formal complaints and dissatisfied users.

Suggest and support new processes, changes to process and improvements to service and/or user experience.

Ensure adherence to both customer and client policies and procedures.

Ensure high level of team communication and engagement with objectives.

Perform Team Operational 121s.

Regularly attend management meetings.

Performance Indicators

Team/service SLA performance.

User satisfaction scores.

Ensuring warranty credits are achieved for vendor device repairs.

Key Relationships

Operational Delivery Managers.

Knowledge, Skills and Experience

Leadership and management.

Organisation.

Good understanding of IT services delivered to end users.

Good understanding of MOS processes and tools (Training will be provided).

Good knowledge of Windows and Office tools.

ITIL knowledge or accreditation.

To apply for this IT Service Team Leader Contract job, please click the button below and submit your latest CV.

Curo Services endeavour to respond to all applications. However, this may not always be possible during periods of high volume. Thank you for your patience.

Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

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