Overview

IT Service Team LeadLocation: Bristol - AbbeywoodContract: 6 months (with likely extension)Clearance: SC Cleared (Must hold Active SC)We''re supporting a large public sector customer in Bristol who require a talented

IT Service

Team Leader

to manage a team of engineers within their IT services function.Responsibilities

Lead and motivate a team of engineers to deliver compliant IT servicesHost daily calls and ensure issues are resolved effectivelyEngage with service managers and stakeholders to maintain smooth deliveryUse reporting and data to drive performance and resource forecastingManage escalations, complaints, and process improvementsConduct regular 121s and ensure high team engagementQualifications

Strong leadership and organisational skillsExperience managing IT service delivery teamsGood understanding of Windows and Office toolsExcellent customer service and communication skillsITIL knowledge/accreditationActive SC Clearance is essentialIf you''re looking for your next leadership role in IT service delivery, apply today.

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