We are looking for an IT Support Analyst to join one of the M+C Saatchi Group''s specialist divisions: M+C SAATCHI WORLD SERVICES.M+C Saatchi World Services partners with governments, civil society, foundations, academia, and the private sector. We work on the critical issues of our time, including national security, social justice and conflict prevention. We provide a fully integrated, end-to-end service, combining multi-discipline communications teams with subject matter experts, across the world. Our work is domestic and global, often affecting the most vulnerable in society, with international activity orientated towards developing countries, and fragile, conflict affected states.We have almost 250 colleagues globally based in the US, UK, Singapore, Australia, and UAE working with clients across all corners of the world. We are deeply proud of our trusted, collaborative, and diverse culture. We also recognise our need to continuously grow and evolve.This full-time, permanent role is based out of our London office.About the role

As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tablets and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.Responsibilities

Manage and support Office 365 and Google Suite accountsManage data security within the wider business to make sure the company’s data is securely backed up and storedInvestigate new and already existing systems to ensure that the business can grow at an increased pace in due timeProvide BAU Support which includes laptop builds, printers and mobile phone supportMaintain a high degree of customer service for all support queries and adhere to all service management principlesTake ownership of user problems and be proactive when dealing with user issuesSecure networks and advise users on best practicesOversee phone systems, meeting room equipment and all other hardware across the businessOffice 365 email, Teams, Slack and Okta AdministrationLook after the asset register and update it on a daily basisManage end-to-end IT set-up for JMLEnd user training and education, keep all documentation at a high level and update as neededRemote and global support if neededTroubleshoot and resolve local network and connectivity issuesEnforce and adhere to IT security policies and procedures at the local office levelReport any security concerns or incidents promptly to the central IT security teamAbout you

What you bring (experience, qualifications, skills):Microsoft Windows versions 10Apple IOS installation, configuration and troubleshootingActive Directory user and group administrationAudio Visual and video conference technologies and hardwareAnti-virus installation and centralised deployment/management tools (e.g. Sophos)Remote/Secure access and VPN solutions (particularly FortiClient)WAN/LAN TechnologiesService Desk call logging software (Fresh Service)Wi-Fi Technologies (specifically Meraki)Desktop Imaging (Windows and Mac)Email management/security (particularly Mimecast)Microsoft Office 365 administrationMobile Telephony (IOS and Android)MDM - IntuneSecure file sharing system (particularly Egnyte)Occasional overtime may be available to meet the demands of the businessWilling to work weekends and out of hours/unsociable hours on occasionStrong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priorityExperience of Google Workspace and Microsoft 365Strong interpersonal skills with the ability to deal with the business at all levelsA strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agencyA strong knowledge of Microsoft/Mac operating systems and productivity tools (word processors, browsers etc)Previous Helpdesk experience ideal but not essentialExcellent verbal and written communication skills, ability to retain instruction, and push forwardExperience of using call logging softwareAble to work in a fast-paced environment and able to work to tight deadlinesDesire to progress, high motivation and good team working essentialApplication deadline

APPLICATIONS CLOSE: Friday 16 September. No Recruiters.What you get

A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including:Cultural stimulation allowance - £250 per person per yearHalf days off before bank holidaysEmergency care days for dependantsUp to 5 days volunteering leave per year to work for a registered charityUp to 10 days special emergency leave per yearSeason Ticket loanPayroll Giving SchemeThursday drinks to unwind and socializeAn annual Summer and Christmas partyOur commitment to Diversity and Inclusion sees us offer inclusive bank holidaysWe also offer learning opportunities around DandI, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.About M+C Saatchi Group: M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture. As part of this M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics. If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.

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