Large Housing Association requires a Service Charge officer to support the service charges team to deliver a first-class service to operational colleagues, enabling accurate, transparent and high quality service charges to residents. Responsibilities: Manage a mailbox where external managing agents send in high volume of demands and there after breakdown the costs using excel into recoverable and non-recoverable. Support the delivery of a comprehensive service charge management framework. Assist in identifying high risk schemes and support the implementation of action plans to ensure business risks are mitigated and customer centric outcomes delivered. Support the effective delivery of all aspects of the service charge cycle, including meaningful consultation with residents on service charge budgets, robust in-year variance reporting and quality end of year reconciliations/accounts. Assist with spot checks on key schemes to provide Quality Assurance and implement action plans where necessary. Support effective systems and data management in relation to service charges, including the processing and dissemination of all documentation related to the service charge cycle. Where necessary, manage supplier invoices and purchase orders to ensure costs are coded correctly. Work with the Business Partners to ensure costs not coded correctly to schemes reach their rightful home. Work with your service charge colleagues to collectively become a centre of excellence for service charge ..... full job details .....