Overview

razorblue role:

We are looking for a

1st Line Support Engineer

to join our growing team of like-minded tech people. Your responsibilities will encompass:Responsibilities

Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivityTroubleshoot and fix technical faults and issuesRespond to client queries and service requestsAssist with user rights, passwords, accountsHandle basic security administrationDiagnose issues and explain technical details clearlyOccasional onsite visits to clientsOur perfect candidate should have a wealth of knowledge spanning various technologies and be able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy.Customer service is paramount to us, which is why we only look for candidates with excellent customer-facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.Requirements

razorblue requirements:We know it’s unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your growth mindset, we would love you to apply.Strong communication and relationship-building skillsAdministering Microsoft Active Directory, Exchange Server and Office 365Comp TIA, Relevant Apprenticeship or higher educationDegree or degree-equivalent qualifications is desirablePeople-centric approach and serviceCompetent with Windows desktop and application supportTablet and mobile device supportBasic network troubleshooting including ping and trace routeUnderstanding of razorblue''s business, clients and the market it works inActive Directory and Exchange administrative skillsKnowledge of Microsoft Group PolicyUnderstanding of Microsoft Azure AD Sync and Azure AD ConnectExcellent conversational fluency in English to clearly explain complex technical issuesContinuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.What we offer

razorblue gives:Working for an IT partner isn’t for the faint-hearted; it requires drive, passion for technology, collaboration, and a drive to innovate.If you want to learn more about the IT domain as a whole or specialize in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our team’s drive for learning, resulted in 34 promotions being granted in 2022.We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.Our other benefits include:Base salary of £26,500 per annum depending on skills and knowledgeHybrid working25 days holidays per annum + public holidays + the ability to purchase 10 moreYour birthday off£2000 Referral Scheme BonusEnhanced maternity, paternity, adoption + Baby bonusFully funded training and accreditations to expand your skillsetTwo paid charity volunteering days per yearDiscounted BroadbandLife insurancePrivate Health Insurance with Vitality HealthQuarterly team social fundCycle to Work schemeGear up with the latest tech toys through our partnership with CurrysCruise around in an eco-friendly electric car with our EV SchemeWe’re committed to creating an inclusive and accessible recruitment process. Please don’t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We’re here to support you.Agency note

Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\''ll reach out if we ever need assistance from agencies. Thanks for understanding!

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