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1st Line IT Engineer

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TieTalentThe role is based in the head office in Wigan and you will also be required to work onsite at customer locations. Working hours are Monday – Friday on a shift basis between 7am and 6pm.Responsibilities

Provide technical support in line with Service Level Agreements (SLAs).Troubleshoot and resolve IT issues, escalating when necessary.Maintain IT hardware, software, and asset management.Ensure IT services are available during core operational hours.Identify and suggest permanent solutions for recurring issues.Monitor and maintain IT systems to improve performance.Maintain accurate records of service tickets, incidents, and resolutions.Ensure adherence to IT security policies and corporate procedures.Manage IT documentation and ensure it remains up to date.About you / Qualifications

Previous experience in an IT support role and/or experience with IT ticketing systemsGeneral knowledge of service and application delivery, preferably with successful service level agreement accomplishmentsUnderstanding and preferable experience of ITIL processes and service delivery software is advantageousGood knowledge of IT technologiesA good analytical mind, able to tackle a problem from different angles and make decisions quicklyExcellent interpersonal skills. Team orientedAbility to conduct and direct research into IT issues and products as requiredAbility to present ideas in user-friendly languageHighly self-motivated and directed. Keen attention to detailEvidence potential for analytical, evaluative, and problem-solving abilitiesThe ability to effectively prioritise and execute tasks in a high-pressure environment is advantageousStrong customer service orientationReferrals and job alerts are part of the platform experience but do not modify the role description.

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