Customer Service Representative

Location:                          Hybrid - Verwood, Dorset

Hours:                                Monday – Thursday 8:30am – 5pm, Friday 8:30am - 4pm

Salary:                               Up to £27,380pa

Customer Service Representative

Are you a customer service expert with a knack for problem-solving? We're searching for a dedicated individual to join a dynamic team and be the face of our client's customer support.

This is a fantastic opportunity to join a leading European supplier of industrial, commercial, and office equipment. You'll be instrumental in ensuring complete customer satisfaction and playing a key role in building and maintaining strong client relationships through excellent customer service.

The Role and Your Responsibilities

Reporting to the Sales Operations Manager, your mission will be to deliver outstanding customer service to both internal and external customers. Your day-to-day will involve:

• Problem Resolution: Proactively resolving a range of issues, from delivery queries and damages to returns and incorrect orders, while maintaining a positive and empathetic attitude.
• Customer Communication: Being the main point of contact for customers via telephone, email, and webchat.
• Case Management: Efficiently managing cases and actioning outstanding queries in a timely manner, always ensuring the customer is kept informed.
• Liaison: Working directly with suppliers and carriers to swiftly resolve problems and minimise any impact on the customer.
• Team Support: Assisting the Sales Support team with order processing when required.

What We're Looking For

• Experience: You should have previous customer service experience, ideally in a fast-paced, high-volume call centre environment.
• Communication: An excellent telephone manner and strong written communication skills are essential.
• Skills: You must be highly computer literate with a solid working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• Personal Attributes: We need a proactive multi-tasker who can work at pace under pressure. You should be a good team player with a high level of attention to detail and a flexible, professional approach.
• Bonus: Knowledge of systems such as AX2012 would be an advantage.

What's On Offer

• Leave: 26 days of holiday plus bank holidays, with additional days earned for long service.
• Flexibility: A hybrid working model is available, with the option to work from home on Mondays and Fridays. The role is based in the Dorset area.
• Progression: Genuine opportunities to progress within the company.
• Perks: Salary sacrifice schemes for cycles and electric vehicles, free on-site parking, a mid-month "pick me up," a Health Shield Healthcare cash plan upon joining, and a free will-writing service.

This is a fantastic permanent, full-time role for someone who is passionate about delivering exceptional customer service. If you're ready to take ownership of customer problems and make a real impact, we'd love to hear from you.