Customer Service Advisor

Location:             Poole, Dorset

Salary:                 £26,000 per annum 

Hours:                  39 hours (Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm)

About Our Client:

We're representing a highly reputable and well-established business in the lighting industry, basedin Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with someof the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.

This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.

The Opportunity: What You'll Be Doing:

As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.

Your Main Responsibilities Will Include:

• Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.
• Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.
• Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.
• Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.
• Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.

Who We're Looking For:

We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.

Essential Skills & Experience:

• A minimum of 12 months' experience in a fast-paced customer service or internal sales role.
• Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.
• A methodical and organised approach to work, with the ability to prioritise tasks effectively.
• Strong attention to detail to ensure all order processing and data entry are accurate.
• A solid understanding of Microsoft Office, particularly Excel, to a basic level.

Some of Our Clients Benefits include:

• Great team culture, within a supportive, stable progressive business
• Competitive holiday allowance
• Free parking
• Perkbox employee benefits
• Generous staff discounts