OverviewYou will handle a mix of home and business clients, resolving issues efficiently and delivering an excellent customer experience.

Responsibilities

Provide first and second-line technical support (remote, telephone, and on-site) for PCs, laptops, printers, mobile devices, and networking equipment.

Diagnose and resolve hardware and software issues for Windows, Microsoft 365, and common business applications.

Support and maintain security tools (antivirus, patch management, MFA, endpoint protection, firewalls).

Assist with setup, deployment, and maintenance of customer hardware (new PCs/laptops, routers, printers).

Provide user guidance and training where needed, explaining technical solutions in plain language.

Escalate complex issues to senior engineers or vendors when required.

Maintain accurate documentation of tickets, fixes, and customer configurations.

Contribute to continuous improvement of internal processes and customer experience.

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