Deliver ongoing technical support and maintenance for both production and development systems, software products, and configured services across multiple platforms-remotely and onsite-within established operational models and processes. Provide hardware and software support at the operating system level across server and network environments, including vendor-specific technologies and branded solutions. Perform Level 1 and Level 2 troubleshooting, resolving basic to intermediate issues across desktop, server, and network domains. Demonstrate a strong technical foundation across a wide range of IT infrastructure environments, ensuring reliable and efficient system performance. Apply a customer-focused approach to service delivery, emphasizing responsiveness, clarity, and professionalism in all interactions. Possess in-depth knowledge of Windows 10 and the Microsoft Office suite, enabling effective resolution of software-related issues and user support. Diagnose and repair desktop hardware faults, minimizing downtime and maintaining user productivity. Build and configure laptops, with hands-on experience in imaging processes and deployment best practices. Provide mobile device support for iOS/Android platforms, including setup, troubleshooting, and user assistance. Offer basic printer support, including installation, configuration, and fault resolution. ..... full job details .....