Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes) Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/basic and intermediate level troubleshooting Demonstrated technical understanding of a broad range IT infrastructure environments Strong understanding of effective customer service Relevant technical knowledge of Windows 10 and Microsoft Office suite of products Ability to troubleshoot and resolve desktop hardware faults Build new laptop and have sufficient knowledge on the imaging process Mobile support: iOS and Android Basic printer support ..... full job details .....