Why Join Apex Hotels ?You will receive a warm welcome into the Apex family on joining us as a Assistant Night Manager in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.Role Overview:Apex Hotels are looking for an Assistant Night Manager to join the Front Office Team. Reporting to the Night Manager, you will be responsible for the running of the property during the night. You will have a passion for delivering excellent customer service, show initiative and be a strong team player. Communication skills and staff management are key attributes. You will have a good knowledge of health and safety and security procedures.As Assistant Night Manager you will be responsible for delivering an excellent experience to all guests whilst ensuring that our guests are safe and secure throughout their stay.Main Responsibilities:Be present in lobby and reception during peak times and support your teamLead reception team to deliver exceptional arrival and departure experience, complete regular quality checksMonitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issuesAct on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly.Ensure compliance with all Apex financial, privacy, data security and HandS proceduresWalk about of the property and picking up on details which require attention as well as Health and Safety matters which need action.Ensure all procedures are followed and all night jobs are complete.Producing any nightly reports.About you:We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:Can deliver excellent standardsUses initiativeIs self-aware and able to evaluate their own workHas a customer service attitudeHas the ability to multi-task and provides excellent attention to detailHolds a genuine desire to provide a Warmer Welcome to our guestsPrevious experience of working within a Front Office/Nights environment at a Supervisory level is essential.You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:29 days holidayTraining and development from day oneEmployee events and celebrationsInhouse company interactive employee communication APPEntry to our state-of-the-art gym and poolsHealthy meals to enjoy while you''re working.Access to an external Employee Assistance ProgrammeFinancial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.£200 referral bonus when your friends or family join the team.Following your first successful 3 months, youll also receiveAccess to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.Involvement in our employee of the quarter and annual recognition schemesLong service recognitionProbation pass and annual anniversary complimentary guest experience overnight stay and dinner for two50% discount in our restaurantsCycle to Work SchemeDiscounted room rates for employees, friends, and familySpa treatments and product discountsLife Assurance coverWe encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.If you are interested, click apply. We look forward to hearing from you!

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