OverviewSales Office Administrator – Ipswich, office based (then hybrid after probation period)

Salary: £30,000-£34,000 depending on experience (£37,000 inc bonus)

Pure are delighted to be working with an industry leading organisation on the outskirts of Ipswich town centre. This organisation truly values their people, and this is an exciting opportunity to join a busy Sales Administration team where you will add value from the start.

Responsibilities

Manage customer expectations by organising pricing of materials to meet project deadlines; experience in processing quotes, sales and purchase orders and invoices is preferred.

Problem solve and seek solutions; ability to control workload with varying demands, with attention to detail and a diplomatic, pro-active approach.

Prepare project quotations; process documents; process sales and purchase orders; prepare/check customer invoices; data validation and attention to detail checking customer purchase orders/project information.

Extensive customer-focused communications: proactively managing customer relations with approved contractors, suppliers and external sales teams; managing inter-departmental communications relating to project quotes/orders/deliveries/invoicing.

Coordinate project pricing, deliveries and resolve customer queries; adapt communication style to manage a diverse range of tasks throughout the project process.

Prioritise workload and manage time to meet department KPIs.

Check/monitor stock levels to meet customer requirements; plan and schedule customer deliveries to suit project timescales.

Work as an integral part of a busy team; provide support to other team members to meet department/business needs.

Undertake general administrative duties to support Customer Service related tasks (non-conformances, credit note requests, returns, invoice queries).

Participate in team meetings/workshops to expand knowledge and enhance team performance and development.

Key Skills / Qualifications

Sound administrative experience

High degree of accuracy to support data validation/processing

Experience as an order processor

Proven organisational abilities

Excellent communication skills (verbal and written)

Ability to work successfully within a fast-paced environment

Ability to problem solve and seek pro-active solutions

Ability to prioritise workload according to varying deadlines

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