Partner Operations Manager, Creator Success Operations, YouTube (English, German)

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YouTube

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London, UK Experience

Early experience completing work as directed, collaborating with teammates, and developing knowledge of relevant concepts and processes.Apply

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Copy linkBachelor''s degree in a technical, business, or related field, or equivalent practical experience.At least 2 years of experience in customer support or client services, including troubleshooting and resolving customer issues.At least 2 years of experience managing projects or programs, engaging with external executive stakeholders.Fluent in English and German, as this is a customer-facing role involving interaction with local stakeholders.Preferred qualifications:

Ability to manage multiple, time-sensitive projects independently, with high attention to detail.Ability to suggest constructive improvements and develop innovative initiatives.Technical troubleshooting skills.Fluency in any European language, given the role''s interaction with local stakeholders.About the job

As a member of the Partner Operations team, you''ll analyze top issues facing content creators, collaborate with cross-functional teams to resolve them, and help manage support operations. Your work will involve engaging with major creators, surfacing problems to technical teams, providing analytical insights, and liaising with vendors to ensure excellent support — all aimed at enhancing user experience on YouTube.At YouTube, we believe in giving everyone a voice and building community through stories. We work at the intersection of technology and creativity, moving swiftly with culture, exploring new ideas, solving real problems, and having fun together.Responsibilities

Provide operational support to YouTube partners primarily via email.Troubleshoot technical issues to help partners optimize platform performance.Advise internal stakeholders on YouTube products; collaborate with Partner Managers and Engineers to analyze accounts and share growth insights.Identify opportunities for workflow optimization and process improvements using data analysis.Scale Partner Operations through innovation, efficiency, and root cause analysis, streamlining workflows by removing bottlenecks.Google is an equal opportunity employer committed to diversity and inclusion. We ensure a culture of belonging and provide equal employment opportunities regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related conditions. For more information, see Google''s EEO Policy and related resources.English proficiency is required for all roles to facilitate global collaboration.Note to recruitment agencies: Google does not accept unsolicited resumes and is not responsible for fees related to them.

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