Our Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a supervisor of a key team providing support to all operational departments, the Guest Experience Supervisor is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.Do you want to join one of the best places to work in hospitality?What''s the role?Guest Experience SupervisorAbout The Ned:The Ned and Ned''s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned''s Club - a private members'' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.Reporting into the Guest Experience management team, you will: Lead a team of guest experience agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spaHandle guest requests and queries regarding their reservations, setting them up for an amazing visitBe a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guestsSupervise the daily operation, setting the team up for success and providing hands-on supportAs a junior member of the ..... full job details .....