The Kensington, LondonThe Kensington is set in one of London''s most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.Step into a world where luxury is redefined, and every detail is infused with warmth and charm.As our

Guest Experience Manager , you''ll be at the heart of an extraordinary guest experience, ensuring that every moment

at The Kensington

is nothing short of exceptional.Your role will be to seamlessly guide our operations, creating an environment where our guests feel not just welcomed, but truly cherished. Working closely with our talented team, you''ll anticipate and exceed every guest''s needs, bringing to life the personalized touches that make our hotel one of London''s most beloved 5-star destinations.Under the guidance of our

Front Office Manager , you''ll inspire, lead, and empower your team to deliver flawless service at every touchpoint. Your extensive knowledge of luxury hotel operations and experience in a 5-star environment will help you shine in this fast-paced, dynamic role.We''re looking for a natural leader who thrives on creating memorable guest experiences while managing day-to-day hotel operations with precision. You''ll have a genuine passion for the art of hospitality, a keen eye for detail, and the confidence to handle challenges with grace.We are looking for a skilled

Guest Experience Manager

to work within our team. We are looking for someone that will:Be focused on delivering outstanding service to every guest in the hotel.Be flexible in performing duties assigned and throughout the hotel as required.Take responsibility for the management of the overall bedroom inventory on any given day.Have strong operational knowledge with the ability to work across departments as required Coach and train new starters- we want everyone to feel confident in their new role!Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlesslySomeone with a pleasant and welcoming manner, ready to creative an environment embodying high luxury and memorable guest experiencesExperience as a Guest Service Team leader in a luxury, 5 Star HotelFlexibility, reliability, and adaptabilityConfidence in a fast-paced, high-expectations environmentA leader prepared to guide their team to excellenceKnowledge and experience with Forbes Standards preferredStrong analytical skills, hands-on problem solving and close attention to detailCertificates, education history, and diplomas in Hotel ManagementThe Perks of working for The Kensington Hotel:TripAdvisor IncentivesUpselling incentivesHoliday allowance increasing with length of service up to 25 daysFree meals on duty50% discount when dining with The Doyle CollectionDiscounted rates when staying in our hotelsTraining dedicated to personal developmentCycle to work schemeDiscounts in selected stores and online shopsLife Insurance and Company PensionComplimentary uniform and dry cleaningOne paid volunteering day per yearFree access to the Employee Assistance ProgrammeHotel Incentives and rewardsStaff summer parties, Christmas parties and regular team get togethersRefer a Friend bonus scheme

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