OverviewHelpdesk IT Support Technician

| Northampton | Competitive Pay and Great Benefits

Ashby Computer Services LLP is looking for a talented and motivated

Helpdesk IT Support Technician

to join our growing team in Northampton. If you’re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we’d love to hear from you.

About UsWe’re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.

What We Offer

Competitive salary and bonus scheme

Paid exam completion bonus

28 days holiday (including 8 bank holidays)

Company pension scheme

Internal training and exam support

Clear progression opportunities within the business

Why Join Us?

Professional Development Continuous training and career growth support

Dynamic Environment Challenging and rewarding work with varied clients

Supportive Team Culture Work with a friendly, collaborative team

Cutting-Edge Technology Exposure to the latest IT tools and solutions

Key Responsibilities Of The Helpdesk Support Technician

Be the first point of contact for support queries within defined SLA parameters

Support and manage IT operations for clients

Monitor and maintain customer backup regimes, escalating issues as needed

Carry out anti-virus updates, scans, and system security checks

Assist with software configuration, computer setups, and installations

Install and manage Office 365 solutions

Provide first-line support for server infrastructure

Perform remote installations of new IT equipment

What We’re Looking For

Proven experience in an IT helpdesk role

Experience in MSP environments (preferred)

Strong IT and communication skills with the ability to work under pressure

A proactive, team-oriented approach

Minimum 5 GCSEs at Grade C/4 or above (including Maths and English)

Own transport and a valid driving licence preferred (occasional client site visits required)

Must live within commuting distance of Northampton

Desirable Skills (not Essential)

VLAN setup and configuration

Firewall administration and internet connectivity setups

Server OS installation and Active Directory

Ubiquiti installation and administration

Knowledge of ESET antivirus software

Office 365 migration techniques

What’s Next?If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration.

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.

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