IT Support Technician Level 3 Apprenticeship – Wakefield Office / August, 2025We are currently looking to appoint an entry level IT Apprentice to join our in-house IT helpdesk based in Wakefield.

This is a great opportunity to start your IT career with The Harris Group (THG). You’ll be joining an expanding business which requires a growing support team.

Your Role

The focus for you as an apprentice with THG is for you to obtain qualifications and the necessary skills to be successful within our team. We do this by:

Learning with Baltic to complete a Level 3 IT Support Technician ApprenticeshipIn-work training time provided via an online learning portalShadowing and sharing knowledge within the team

While you learn, the practical side of work helps you put your learning into practice. As a helpdesk apprentice your responsibilities include:

Providing first line remote and in person support to the 7 offices within The Harris Group via our ticket system, emails, messages and phone calls.

Accurately logging, tracking and prioritising helpdesk requests using our ticket system

Following IT standard procedures and policies

Maintaining user accounts across multiple systems

Configuring both hardware and software

Troubleshooting both hardware and software issues

When required, escalating issues to external suppliers or contacts

Requirements

With this being an entry level role, even though experience with IT is preferred, it isn’t at the top of our list. We want someone who:

Has a keen interest in IT and is willing to learn alongside working

Has strong communication and customer service skills

Can organise their workloads to meet deadlines

Is reliable and is willing to ask questions when unsure

Technical skills that would benefit you include:

Having a basic knowledge of Microsoft 365 and Windows OS (10 and 11)

Having a basic knowledge of Windows PCs, laptops and mobiles (iOS and Android)

Having knowledge of some basic IT troubleshooting techniques

Has an interest or experience with CAD software

Generous Holiday entitlement

Opportunities for future learning/training

Free eye tests plus a contribution towards your glasses purchase

Access to 24/7 confidential mental health and wellbeing support

Regular staff socials

Cycle to work scheme

Applicants should apply with a current CV to gail@harrispartnership.com

The Harris Group is an equal opportunities and diversity employer.

We look forward to receiving your application.

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