Customer Service Advisor Lincoln, Full time, Permanent Salary 27,000 per annum plus benefits Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team. THE ROLE Your core responsibilities as Customer Service Advisor will include: Take customer enquiries and ensure a high level of customer satisfaction. Handle all related administrative tasks accurately and efficiently. Update customer information correctly. Raise support tickets within the CRM system. Submit and track courier claims for lost or damaged parcels. Book collections and manage the collection queue. Build, promote, and maintain strong customer relationships. THE CANDIDATE The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies: A good standard of education, including Maths and English. Proven experience in a front-line customer service role. Excellent verbal and written communication skills. Ability to work both independently and as part of a team. Strong IT skills and confidence using CRM systems. THE BENEFITS Full-time hours: 40 hours per week, Monday to Friday Salary: 27,000 per annum Company pension scheme 20 days annual leave plus bank holidays, with additional holidays awarded based on length of service Free on-site parking Staff discount Thank you for your interest in this vacancy and good luck ..... full job details .....