Our public sector client based in the heart of Lincoln, has an exciting opportunity for an Out of Hours Customer Service Advisor to join their team as soon as possible! The role will be temporary for a 3 month period initially however; this does have the potential to turn permanent depending on performance.This is a part time opportunity, working 20 hours per week. Please note, this is an out of hours role and so you will work 4 days per week, with a 5 hour shift each day, between the following times: Monday to Friday 17:30-23:30 Saturday and Sunday 08:00-23:30The pay rate for the role is 12.69 per hour. The main purpose of the role is to take inbound calls on behalf of Lincolnshire County Council Services including Adult Care, Children''s Services, Highways, Registration and Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people''s lives - whether it is carrying out a social care assessment to enable a resident to stay safely at home, taking a contact to support a child in need or simply renewing a library book, it can be hard, but rewarding work.Contacts in this area can be highly emotive and challenging, a level of resilience is required to deal with difficult issues of high complexity. Undertake initial information gathering for assessment of the customer''s needs Identify appropriate information, advice, next steps and a suitable resolution Ensuring all information received and decisions made are ..... full job details .....