Client Services and Growth Director (B2B Marketing)

2 days ago Be among the first 25 applicantsDirect message the job poster from ROI·DNATalent Acquisition Manager at Hotwire and ROI:DNA

Client Services and Growth Director (B2B Marketing)We are looking for experienced Client Services and Growth Director to join our growing ROI·DNA team here in London. This is a unique, but exciting leadership role responsible for driving excellence in the CS team; overseeing all operational aspects of the CS function; and growing our client portfolio. We’re looking for someone who is an expert at building and maintaining relationships both internally amongst the team, and externally with new and existing clients.About ROI-DNANewly launched in the UK, under our parent company Hotwire, ROI-DNA is a global team of strategic, data-driven marketing specialists that are obsessed with technology. As the name suggests, we’re all about turning great ideas into impactful results for our clients, and we’re passionate about this. We’re proud to be an inclusive, culture-first company; one that cares about our people and puts them at the heart of our successes – no egos allowed! As we continue to grow in the UK, we’re on the lookout for experienced marketeers with strong agency credentials who thrive in agile, fast-paced environments and bring bold ideas to the table.Client Services responsibilitiesFoster strong client relationships with positive client feedback and client retention through strategic oversight and anticipating future issuesGuide CS and delivery teams in managing positive client relationships, delivering to expectations and agreed KPIsHire, train, manage, and mentor Client Services team members in client management including issues managementAct as senior escalation point and train team in conflict resolutionEnforce best practices in account and delivery managementMonitor client health and financial performanceCollaborate with delivery teams on process and training upgradesReport with accuracy to with executive on financial forecastingManage team resource and billability targetsGrowth responsibilities:Serve as senior partner to clients and identify new upsell opportunities to drive revenue growthCultivate and expand client relationships, including C-suite engagement, to grow existing accountsLead outbound new business efforts and act as primary contact for current client growth opportunities.Build and manage a strong pipeline to ensure consistent performanceCollaborate with international ROI·DNA teams on global growth opportunitiesDefine innovative strategies and business models to create new opportunitiesRepresent ROI·DNA at industry events, sharing thought leadership and digital innovation.Maintain client relationships through QBRs and regular updates; identify and close upsell opportunitiesAbout youCirca 10+ years experience in a lead-generating Client Services roleExperience working with global tech / enterprise clientsProven experience leading and managing a CS team to deliver high-quality outputA people-centric leader to acts with empathy and has the skills to mentor and empower teamProven experience providing strategic, consultative, and analytical approach to new businessAbility to work in a fast-paced, dynamic environment on multiple priorities simultaneouslyExperience in developing relationship deepening and new business opportunities with enterprise clientsAn established (or establishing) personality on the UK B2B marketing speaker circuit with a strong opinion on the direction of the industry, developments in future technology and the wider UK and global business outlookWhy Us:Flexibility

– We understand that life doesn’t always fit around the 9-5; and that work/life integration is crucial. We currently require people in our London office 2-3 days week, but fully support a ‘thoughtful working’ policyGlobal Reach and Opportunity

– You will have the opportunity to work within global teams, connecting with clients and colleagues locally and globally.Great Benefits

– Strong benefits package includes 25 days holiday, enhanced family leave, up to 10% pension contributions, private health insurance, life insurance, income protection scheme for long-term sickness, a paid 6-week sabbatical after every 4 years of continuous service, and paid time off for community involvement. ROI·DNA offers a variety of bonus opportunities to include business development, annual company bonuses and referral bonuses.Development Opportunities

– A strong learning and development program with training opportunities at all levels.Autonomy

– The freedom and support to be limitless, and the opportunity to own your career and create the future you want.Variety

– No day is the same as the last. Both within our own walls, and with our clients, we navigate change daily and there’s always an opportunity to stretch your skills, learn something new, seek out a new challenge, and gain expertise.Our Amazing Team

– We are connected, ambitious, and friendly. We don’t step on toes to get ahead, we build each other up, develop and teach each other and understand that each person’s individual success is a win for all.We engage in Thoughtful Working, empowering our talent to determine the best way to work for our clients, our team and Hotwire every single day.Seniority level

Seniority level DirectorEmployment type

Employment type Full-timeJob function

Job function Marketing and SalesIndustries Marketing ServicesReferrals increase your chances of interviewing at ROI·DNA by 2xGet notified about new Client Services Representative jobs in

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