Role: Microsoft Teams SME Location: London, UK Onsite (5 days) Inside IR35 Job description: We are looking for MS TEAMS SME with skills in PowerShell Scripting/MS Graph knowledge and understanding. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Root cause analysis and service improvement solutions. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics. Knowledge of App Centric Mgmt. for Teams Knowledge of API Registrations for Teams Apps both Delegated and Application levels. Able to accurately test new features to an enterprise comfortability level to raise a Change. Key responsibilities: Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services. Understanding of Teams Licensing and Communication Credits Troubleshoot and configure Teams, Channels, Private Channels and its members. Retention Policies, E-911 understanding, Device focused troubleshooting Configuring Messaging Policies, Meeting Policies, Delegations and Calendar Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts Knowledge of Teams related SharePoint/One Drive areas. Capture, ..... full job details .....