Role: Customer Operations SpecialistsLocation: Tongwell, Milton Keynes - hybrid workingHours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.Start: ASAPDuration: 12 months initiallyBasic Rate: £14.77 per hourYour New Role:In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations.This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.You will be:* Handling inbound customer enquiries via phone and email* Managing escalated queries with professionalism, empathy, and sound decision-making* Identifying and supporting vulnerable customers with care and patience* Working collaboratively with colleagues to resolve issues at the first point of contact where possible* Maintaining a customer first approach while meeting operational targets* Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standardsWhat You''ll Need to Succeed:* Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)* Stay calm and resilient under pressure* Are flexible and ..... full job details .....