Customer Operations Administrator

Start Date: 18th May
Sunderland
37 hours per week

Salary:£13.48 per hour

We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role. In this position, you will support customers with a variety of queries while delivering an exceptional level of service.

Our client prides themselves on creating a workplace where people feel valued, supported, and part of a team
 
 ✔ What We’re Looking For

• Strong customer service skills
• Confidence handling both inbound and outbound calls
• Good IT literacy, including Microsoft Office
• Excellent communication and organisational skills
• Previous customer service experience (not necessarily within a call centre

 🔑 Key Responsibilities 

• Accurately input and update customer data within internal systems
• Maintain records and ensure all information is up to date
• Support general administrative tasks across the team
• Deliver an excellent customer experience in line with the company’s Quality Framework
• Act as the first point of contact via telephone, email, SMS, and social media
• Take ownership of enquiries and complaints, using initiative to find effective solutions
• Update internal systems accurately to ensure smooth customer journeys
• Work closely with internal teams and external partners to provide a seamless service

Benefits 
Free parking available
Excellent transport links
Temporary to permanent opportunity
Excellent training and development
Candidates must be fully flexible

 If this sounds like the role for you, apply now and we’ll be in touch to discuss the opportunity further. For more information, Feel free to call us on 0191 255 7977 for more information.