Are you a highly organised and proactive individual with a passion for administrative excellence and a background in local government? The London Borough of Hackney is seeking a Customer Administration Officer to join our dedicated Tenancy & Homeownership Division within the Climate, Homes and Economy Directorate.

This is a fantastic opportunity to provide essential business efficiency, finance, and administrative support to our Housing Service Department. You''ll be at the heart of our operations, covering a wide range of crucial areas, including general and financial administration, recruitment, health and safety system management, correspondence, and facilities management.

What you''ll be doing:

• Supporting Recruitment: Prepare paperwork, liaise with recruitment teams and hiring managers, and assist in coordinating a seamless recruitment process.
• Maintaining Records: Manage and maintain accurate central record systems, draft letters, and produce reports.
• Handling Correspondence: Log all correspondence, including complaints, subject access requests, and Freedom of Information inquiries.
• Financial Administration: Process payments, manage purchase orders, handle credit card reconciliations, and maintain financial records in accordance with corporate regulations.
• Data Analysis & Reporting: Collate and analyse statistical data, assisting in the preparation of performance reports for senior management.
• Inspection Preparedness: Support the preparation for external inspections, including those by the Social Housing Regulator, by collating information and maintaining a central document library.
• Procurement: Undertake a range of procurement functions for the department, including all staff uniforms, equipment, stationery, and furniture.
• Meeting Support: Take and distribute high-level minutes, organise internal and external meetings, and ensure information is cascaded to appropriate attendees.

We''re looking for someone who has:

• A comprehensive working knowledge of administrative functions, ideally gained within a local government or council setting.
• Demonstrable experience in a financial environment and budget monitoring.
• Excellent customer service skills, both internal and external.
• Proficiency in IT systems, software, and databases.
• Strong written and verbal communication skills, including note and minute taking.
• The ability to work independently, manage, and prioritise workloads.
• A flexible approach and ability to work as part of a team.
• Excellent attention to detail and strong organisational and time management skills.

Experience in procurement is desirable but not essential.

This is a full-time position based within the London Borough of Hackney. You''ll be expected to work in an agile way, combining hybrid working from our offices and from home.

If you''re ready to contribute to a dynamic team and make a real difference, we encourage you to apply!

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.