Business Support Officer

Location: Hornton Street, W8 7NX
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 17.73 per hour 
Job Ref: (phone number removed)
 
Responsibilities

• Provide high-level executive support to the Director of Social Investment and Property (SIP).
• Assist other areas of the department as needed.
• Ensure effective communication and collaboration with council members and officers from other departments.
• Manage the Director of SIP's office, including diary management, meeting organization, and correspondence screening.
• Organize administrative support activities, such as booking meetings and document provision.
• Work with the Freedom of Information (FOI) and Complaints team to manage and respond to complaints and FOI queries.
• Liaise with key council officers, Councillors, staff, and external agencies on behalf of the Director.
• Sign documents on behalf of the Director as required.
• Support effective communication with Housing Needs and Housing Management, council members, and other departments.
• Support internal meetings and key service partnership meetings, including agenda setting and minute taking.
• Administer SIP Management Team meetings, including compiling agendas and ensuring follow-up on actions.
• Contribute to the development and maintenance of clerical and administrative support systems and processes.
• Use office IT systems effectively to manage archiving and maintenance of records in line with data protection principles.
• Continuously increase knowledge of the office's function and purpose, including understanding other areas of the directorate and external agencies.
• Perform any other ad hoc duties relevant to the role that may arise.

Person Specification

• Demonstrate an understanding of and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery.
• Possess A levels or higher qualifications.
• Previous experience as an Executive Support Assistant or PA is preferred.
• Experience in a social housing environment is preferable but not essential.
• Ability to manage complex and highly confidential information.
• Comfortable working autonomously across multiple tasks and reporting into different project teams.
• Excellent administrative and organizational skills.
• Strong interpersonal skills, able to operate with diplomacy, tact, and empathy.
• Keen attention to detail and ability to work to tight deadlines.
• Proficiency in Microsoft Suite and strong IT skills.
• Clear communication skills and ability to engage with internal and external stakeholders professionally.
• Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently.

 
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