Our client based in Watford is seeking an Italian and Spanish Speaking Customer Service Representative to join their team. Must be Fluent (written and Spoken) in Italian and Spanish Hybrid working.Job Summary: To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.Key Responsibilities: To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and ..... full job details .....