Role: Customer Service Team LeaderLocation: Hemel Hempstead - Hybrid workingSalary: 32,500 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, PermanentAbout the RoleWe''re looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead.In this role, you''ll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day.You''ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment.Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service.Monitor performance, provide coaching, and conduct regular one-to-one reviews.Handle escalated queries, ensuring swift resolution and customer satisfaction.Implement best practices to improve efficiency and service quality.Collaborate with other departments to streamline processes and enhance customer experience.Report on KPIs and contribute ideas for continuous improvement.About YouWe''re looking for a Customer Service Team Leader who is:Experienced in customer service leadership, ideally within a fast-paced environment.Passionate about people development and skilled in coaching and motivating teams.Organised and proactive, with strong problem-solving abilities.Excellent communicator ..... full job details .....