Overview

Are you ready to work in an inclusive, award winning, progressive and dynamic environment?What are you waiting for? Apply today!Enable Infrastructure Ltd is a leading infrastructure development company specialising in delivering innovative and sustainable solutions in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications.We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication, problem solving and time management skills. You will require good grasp of IT technical knowledge, are capable of independent learning and the ability to pick up technology quickly.The role will require some ad hoc travel to set up sites or fix issues in other locations, so the ability to drive with a vehicle is required.As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime.

Responsibilities

Build IT equipment for new starters using Intune and manage devices for leaves.Ensure Day to day operation of IT ServicesFirst responder to help desk tickets and triage all ticketsManage new starter and leavers processDeliver 1/2nd Line Technical support to all digital systems for Enable GroupSupport critical projects in IT innovationOwn weekly checks for Users and Devices, ensuring critical patching and updates are completed, Managing User accounts at risk of security compromises (no MFA, User Status unknown, Checking Risky Signings)Resolve tickets at all levels and coordinate with team members to complete tickets and escalate where necessaryHelp delivery Service Improvement and change management for IT services

Experience

IT support or equivalent experience.Break fix support Repair Laptops, tablet and Windows issues.Has a genuine interest in Device Management and has used IntuneKnowledge of networking and an understanding of firewall, VPN and security is desirable.Has created or at least maintained a asset management service in the cloudPossess good SharePoint Online experience.Understands Azure maintaining Servers in the cloudSolid experience in PowerShell scripting, Python and Java.Some SQL experience would be desirableExposure to working in a company working towards security certifications such as cyber essentials.Worked a helpdesk management system.

Qualifications

Degree level education is desirable but not necessary.A formal IT qualification is required, preferably in Comptia, T-Level or equivalent.Driving licence and access to a vehicle to travel to sites and other offices on an ad hoc basis

Technical skills

IT skills must understand the basic IT Toolset of an IT Support Analyst, including active directory, networking, hardware and cloud technologies.

Additional skills

This individual will be interacting with staff offering a concierge service, therefore good communication skills and personal organisation are required.Good problem solving and working technical knowledge.

What''s in it for you

In addition to a passion for a strong work-life balance and flexibility/core hours working, you can expect:25 days holiday + bank holidaysYour birthday offAdditional leave purchase schemeBonus scheme (up to 20% of salary)Enhanced Maternity and Paternity offeringReimbursement towards relevant professional development and membershipsAn inclusive and diverse environment, embracing the variety of cultures, backgrounds and lifestyles of our employeesA focus on safety, health, and wellbeing, prioritising our people through a culture of caring and a network of positive mental health championsOpportunities to give back to our communities through our social value programPaid volunteering daysThis is a fantastic opportunity for an experienced IT Support professional to join a growing organisation working on a variety of IT support issues across our infrastructure group. On offer is a brilliant training and development programme plus a career map to outline growth opportunities with in the group.

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