Job Title: Customer Service Administrator
Location: Studley
Salary: £23,809.50
Working Hours: Full Time, Permanent, 9am to 5:30pm

We’re working on behalf of a dynamic and growing business within the e-commerce and media technology space to find a Customer Service Administrator to join their busy office team in Studley. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing outstanding customer service. If you’re highly organised, confident on the phone, and have an eye for detail, this could be the perfect fit.

What You’ll Be Doing
You’ll be a key point of contact between the business and its customers, ensuring a smooth and professional service from order to delivery.
Your main responsibilities will include:

• Handling customer enquiries via phone, email, and website
• Processing online orders and inputting data accurately into the system
• Liaising with suppliers to confirm stock availability and delivery times
• Coordinating with the warehouse team to ensure timely dispatch of orders
• Keeping customers updated on their order status
• Raising purchase orders and issuing credits when necessary
• Supporting internal teams including sales and logistics to resolve queries quickly

• Friendly, confident, and approachable
• Organised and able to multitask effectively
• Comfortable working under pressure and to deadlines
• A great team player with a can-do attitude
• Computer literate (Microsoft Office knowledge is essential)
• Previous experience in an admin or customer service role is ideal, particularly within an e-commerce or order-processing environment.

• Quarterly performance bonuses
• Life assurance
• Learning and development opportunities
• Retail discounts
• Employee assistance programme