PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology We are seeking an experienced Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow, Bristol or Leicester What you ll be doing Deliver day-to-day support for allocated clients, including renewals administration and general servicing. Support Consultants with scheme renewals and rate reviews across Group Life Assurance, Group Income Protection, Group Critical Illness, and/or Healthcare, following internal processes. Build strong relationships with clients and providers through sound scheme knowledge and regular written and verbal communication. Provide proactive support on ongoing client services and project-based work. Assist advisers and the client-facing team with meeting and report preparation, obtaining/checking quotes and administering new business in line with compliance requirements. Manage workflow to agreed internal SLAs and processes. Handle ad hoc client queries, resolving or escalating as needed. Produce work to a high standard of quality and accuracy. Manage claims and medical underwriting where appropriate. Maintain accurate client ..... full job details .....