Senior Employee Benefits Coordinator - Group Risk PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications, and employee benefits technology We are seeking an experienced Senior Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow. What you ll be doing Own the day-to-day support and delivery for an allocated client portfolio, including renewals administration and general servicing. Support Consultants with scheme renewals and rate reviews, following internal processes and SLAs. Build strong relationships with clients and providers through detailed scheme knowledge and clear written and verbal communication. Provide proactive support across ongoing client services and project-based work. Assist advisers and the client-facing team with meeting/report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements. Manage workflow to agreed internal service levels and processes; prioritise effectively across multiple deadlines. Handle ad hoc client queries, resolving or escalating as appropriate. Produce work to a consistently high standard of quality and accuracy. Manage claims where ..... full job details .....