Customer Service Co-Ordinator DEPARTMENT : Production REPORTS TO (TITLE) : Manufacturing Manager SUMMARY :This position is responsible for coordinating enquiries from the Sales Team and all our suppliers either direct or via Purchasing.Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance (customer push out/pull in) and returns.This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning and managing the offline backlog document, as required.This position works with other departments in the organization to support the sales goals and customer requirements/needs. ESSENTIAL DUTIES AND RESPONSIBILITIES _include the following. Other duties may be assigned._ Co-ordinates and issues return authorizations within 8 hours of receipt Book/enter purchase orders from our MRP system and any associated changes consultation with Manufacturing Manager to deliveries Book/enter work order/production orders into the system Chase and follow-up suppliers and Purchasing on late and unconfirmed orders in a pro-active manner Verify order delivery dates and resolution of delivery delays. Handling emails from suppliers, sales and management Create item entry into the system Resolve purchase issues (researching, clarifying, and resolving issue). This includes working with Production Quality Control, Accounting, Supply Chain team, etc. ..... full job details .....